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Terms and Conditions

Please  view our Terms and Conditions below and click on the below to download an account application form

Account Application



Terms + Conditions


Quotes are valid for 30 days unless specified.
Pricing specified in quotes are indicative and is subject to review of specifications and final artwork.
All quotes are exclusive of GST and freight.
Indent prices specified in quotes are based on the exchange rate at that time. If the exchange rate changes +/- 5% by the time of order, Be Frank can change the final order value.  Once the order is placed the price is confirmed.
Should your original specifications change after pre-production samples have been supplied, any additional charges will be on-charged.  Any changes to original specifications may also extend the quoted delivery date.
Pricing for freight is based on freight costs at the time of preparation of the quote.  If freight costs increase by 5% or more, then Be Frank may increase the freight component of the order.
Once an order is placed, it cannot be cancelled or altered without Be Frank’s agreement.

For printed items, we reserve the right to supply 5% above or below the quantity ordered.  The actual quantity delivered will be invoiced.
By approving a quote, you are agreeing to Be Frank’s terms & conditions.


Samples are issued on loan from Be Frank, Samples must be returned at your expense within 14 days of receiving them unless prior arrangement has been made with Be Frank.
If samples are not returned within the 14 days and/or in a resalable condition with all packaging and tags as supplied then customers will be invoiced for the full cost of the item and any associated freight costs.
Be Frank Limited reserves the right to charge for any samples where they see fit.



Be Frank Limited requires all artwork proofs to be signed off in writing via email, either signed or stating that you are happy to proceed with the artwork proof attached.
Be Frank Limited will provide up to two art work proofs free of charge, every proof thereafter will incur an additional charge.

Be Frank Limited do not accept responsibility for incorrect artwork once the proof has been approved by you. If you choose not to proceed with an order after an art proof has been created, you will be liable for all administration charges including freight associated with your order. We will advise this charge at the time of cancellation.



Be Frank Limited retains intellectual ownership of all proposed visuals, concepts and ideas. Any ideas or concepts proposed may not be shared with any other promotional company and/or agency or utilised by the client unless using Be Frank to implement.


Payment terms are 30% of the order value payable at the time an order is placed, and the balance payable 10 working days after goods have been received, Unless otherwise negotiated with Be Frank Limited.
For all overseas indent orders, a non-refundable deposit of 50% of the quote is required on signoff of art proof or pre-production sample. The order will not be placed until payment has been made. Final payment must be made within 5 working days of arrival of goods to the delivery address provided by you.

For any accounts outstanding in excess of 30 days, interest charges of 2.5% per month will apply and all new orders will not be processed until the outstanding payment is made.  In the instance where payment is not made post 30 days, Be Frank Limited can proceed with debt collection or legal action. You will be required to cover all costs and expenses associated with doing so.

Timeframes for delivery are estimates only.  Be Frank will keep you updated with delivery time changes as it receives notice of such changes.  Be Frank is not liable for any delay in delivery and orders cannot be cancelled due to delays in delivery.
We reserve the right to charge additional freight where required


Be Frank Limited has a no returns policy & will not accept the return of any branded products.

The buyer shall inspect the goods on delivery and notify Be Frank Limited within twenty-four (24) hours of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote.  Be Frank Limited reserves the right to inspect the goods within a reasonable time following delivery if the buyer believes the goods are defective in any way.  If the buyer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage and will be invoiced in full.


We require all cancellations to be stipulated in writing.  If stock has been ordered but production has not commenced, there will be a fee to be advised by Be Frank Limited at the time of cancellation request.

We may refuse cancellation or amendments to orders already approved and/or are already in production. You will be liable for any product, administration and freight charges associated with your order.



All goods remain the property of Be Frank Limited until paid for in full.
We reserve the right to repossess any stock that is not paid for in full by the 20th of the following month post when the original payment is due.
Unpaid accounts will incur late payment fees and you are liable to pay for all legal and collection costs associated.

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